TERMS & CONDITIONS

Claire Jenkinson Liberty EFT takes your privacy seriously. This document sets out how we process your details as a client of, or recipient of newsletters or other correspondence from Claire Jenkinson Liberty EFT  and as a user of our website clairejenkinson.co.uk 

 

Our contact details:        

 

Claire Jenkinson Liberty EFT. 

Email: clairejenkinson22@gmail.com

Phone: 07811387546

Website: www.clairejenkinson.co.uk

For the purposes of the General Data Protection Regulation (GDPR) and UK data protection laws, the Data Protection Officer is Claire Jenkinson. 

 

 

The types of information we may collect:

 

Identity data may include your first name, last name, username, title.

Contact data may include your billing address, delivery address, email address and telephone numbers.

Financial & transactional data may include your bank account and payment card details and details about payments between us and purchases made by you from us.

Analytical, technical & usage data may include information about how you use our website, products and services. It may also include your IP address, web browser type and version, operating system, location, platform and other technology on the devices you use to access this site. (Please see our Cookie Notice for further information)

Profile data may include your username, purchases or orders, your interests, preferences, feedback and survey responses.

Marketing and communications data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

Data relating to service provision: As a client you may be asked to provide personal information about your health when booking therapeutic sessions.

• We do not collect any sensitive data such as details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership. We do not collect any information about criminal convictions and offences.

• Confidential information may not be shared (disclosed whether directly or indirectly or orally or by any other means and whether marked confidential or not) by you to us and us to you, throughout the duration of our communications. Confidential information disclosed either before, on or after the execution of our agreement, which at the time of disclosure is not already part of the public domain shall remain confidential unless overwritten by legal requirements or permission is granted to share said information.

• Confidential information may include personal information as well as any business details not limited to, the following classes of information: - financial information, information about your health and medication, and your contact details. 

 

 

How we get the information and why we have it: 

 

We may collect your personal data in a few limited ways, namely:

Directly from you, when you complete an initial consultation form for an appointment, when you make enquiries on our website, when you provide information personally during sessions, when you sign up to our mailing list or when you interact with us in other ways such as directly emailing us.

We may collect data in the following ways: 

1. Data is given to us by you or through communications with you:

When you contact us through our website, by phone, post, e-mail, social media platforms or through any other means, when you register with us and set up an account to receive our products/services, when you complete surveys that we use for research purposes (although you are not obliged to respond to them), when you enter a competition or promotion through a social media channel, when you make payments to us, through this website or otherwise, when you elect to receive resources and /or marketing communications from us, when you use our services.

2. Data is collected automatically:

We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

we will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, please see our Cookie Notice for further information. 

3.Data is collected through third-party interactions:

Google: based outside the EU – analytical, usage, technical (collected automatically) You can find Google’s privacy policy here

PayPal: based outside the EU – identity, contact, transaction, financial (provided by you when you make a purchase / subscribe to a service). You can find PayPal’s privacy policy here.

We use MailerLite to process email marketing (newsletters and resource downloads). When you sign up to the newsletter or complete the forms for access to resources your information will be processed through MailerLite, here is the link to their GDPR Policies:

MailerLite GDPR Policies. 

 

What we do with your information:  

Personal data provided to us will be used for the purposes set out at the time of collection and, where relevant, in accordance with any preferences you express.

 

More generally, we will use your personal data for the following purposes:

 

• Administration of  your package of support.

• Research and statistical analysis about who is taking part in packages of support. 

• Communication about other opportunities I think may be of interest to you

 

The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process personal data: 

1. Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

2. Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract. 

3. Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).

4. Vital interests: the processing is necessary to protect someone’s life. 

5. Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law. 6. Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

 

Your marketing preferences:

We will always respect your wishes in respect of what type of communications you want to receive from us and how you want to receive them. 

You are in control of how we communicate with you. You can update your choices and/or your contact details by contacting us at:

Email:         clairejenkinson22@gmail.com

 

Sharing your information with others:

 

Your information will not be shared with any third parties and is stored securely for 10 years in accordance with professional insurance requirements.

Your rights:

Under certain circumstances, by law you have the right to:

 

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).

• Object to processing of your personal data where we rely on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we process your personal data for direct marketing purposes. 

• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.  You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).

• Request the transfer of your personal data to another party.

 

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

 

We will only use your personal data when legally permitted as set out below: Improvement of our Products / Services– We may use your data if we deem it necessary to do so for our legitimate interests (and your interests and fundamental rights do not override those interests). Ultimately this is to develop our products/services, to grow our business and provide you with the best possible service and experience when using our website. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Internal & Legal Record Keeping– When you register with us and set up an account and enter in to an agreement to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Marketing– For the delivery of direct marketing to you via e-mail, we need your consent, whether via an opt-in or through your request to receive information / resources. We are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, filling in your contact details and checking a tick box that we’ll provide. You will always have the ability to unsubscribe at any time. Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Communication, Requests for Information– When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

Where we need to comply with a legal or regulatory obligation not covered by Internal & Legal Record Keeping processes- Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your data for the purpose in which it was provided. If your data needs to be processed for any other purpose, we will notify you of the legal grounds for processing.

We will never share your personal data with any third party for their own marketing purposes.

 

Keeping data secure:

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We use technical and organisational measures to safeguard your data, for example:

All relevant appliances, systems and applications are password protected.

We store any relevant website data on secure servers.

We use *SSL technology on our website

Payment details are encrypted using *SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

All information stored on paper documents are secured under lock and key and securely disposed of at the end of the contractual agreement.

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

We encourage you to practice safe and secure practices. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: support@clairejenkinson.co.uk 

 

How we store your information:  

Unless a longer retention period is required or permitted by law (for the purposes of satisfying any legal, accounting, or reporting requirements), we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy notice or until you request that the data be deleted.

Where login details have been provided and /or created it is your responsibility to ensure that these are changed following the termination and /or completion of our contract. It remains your responsibility to ensure your own records, passwords, login information etc. are secure and kept up to date.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

 

Your Data Protection rights:

You have the following rights in relation to your data: 

1.Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 

2.Right to correct – the right to have your data rectified if it is inaccurate or incomplete. 

3.Right to erase – the right to request that we delete or remove your data from our systems. 

4.Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it. 

5.Right to data portability – the right to request that we move, copy or transfer your data. 

6. Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

 

To ensure that we are protecting your information, as a security measure, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). We may also contact you to ask you for further information in relation to your request.

We will aim to respond to all legitimate requests within one month. This may occasionally take longer depending on the details and volume of the request. In this case, we will notify you and keep you updated.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: support@clairejenkinson.co.uk 

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

 

Contact and complaints:

If you have any queries about this privacy policy or how we process your personal data, or if you wish to exercise any of your legal rights, you may contact us, Claire Jenkinson Liberty EFT:

• by email:        clairejenkinson22@gmail.com

If you are not satisfied with how we  process your personal data, you can make a complaint to the Information Commissioner. You can find out more about your rights under applicable data protection laws from the Information Commissioner’s Office website: www.ico.org.uk  

         

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

 

Claire Jenkinson

20th January 2025